Terms & Conditions

Last Updated:  October 2026

These Terms & Conditions provide additional information about shopping with Primrose Pet Supplies.

Products and Availability

All products are subject to availability. If an ordered item becomes unavailable, we will contact you regarding the available options, including a refund where appropriate.

Customer Responsibilities

Customers are responsible for providing accurate billing, contact and delivery details.

Products must be used in accordance with their instructions and any applicable safety warnings.

Pet toys and accessories should be selected with consideration for the animal's size, behaviour and needs. Supervision may be necessary during use.

Prices and Promotions

Prices and promotional offers may change without notice before an order is accepted.

Any applicable promotional conditions will be communicated with the offer.

Order Processing

Orders are normally processed within 1–3 business days.

Delivery options and estimated times are described in our Shipping Policy.

Payment

We accept payment methods displayed at checkout.

Payment authorisation may be required before an order can be processed.

Cancellations and Returns

Customers may request order cancellation before dispatch.

For dispatched orders, applicable cancellation and return rights are described in our Refund & Returns Policy.

Customer Support

For questions about products, payments, deliveries or returns, contact help@primrosepet.co.uk.

Consumer Rights

These terms do not limit rights or remedies available under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or other applicable UK legislation.

Contact Details

Primrose Pet Supplies

25–29 Beancroft Rd, Castleford WF10 5BW, United Kingdom

Phone: +44 79 3520 9266

Email: help@primrosepet.co.uk

Website: https://primrosepet.co.uk