Shipping policy
Last Updated: October 2026
Welcome to Primrose Pet Supplies. These Terms of Service govern your use of https://primrosepet.co.uk and purchases made through our online store.
1. About Our Store
Primrose Pet Supplies offers pet supplies and related accessories to customers in the United Kingdom.
Our contact details are provided at the end of these terms.
2. Website Use
You agree to use our website lawfully and not interfere with its security, operation or availability.
3. Product Information
We aim to provide accurate product descriptions, images, availability information and pricing.
Minor differences in product appearance may occur. Material product characteristics will be described on the relevant product page.
4. Orders and Acceptance
Submitting an order constitutes an offer to purchase.
An automated order acknowledgement does not necessarily mean that an order has been accepted. A contract is formed when we confirm acceptance or dispatch, as communicated through our ordering process.
5. Pricing and Payment
Prices are displayed in pounds sterling unless otherwise stated.
The total payable amount, including applicable delivery charges, will be presented before checkout completion.
Payment must be authorised using a method available at checkout.
6. Delivery
Orders are subject to the delivery terms published in our Shipping Policy.
We will comply with applicable UK consumer delivery requirements.
7. Returns and Refunds
Returns, cancellations and refunds are governed by our Refund & Returns Policy and applicable consumer law.
Nothing in these terms excludes or restricts statutory consumer rights.
8. Intellectual Property
Website content, branding, images and other materials may be protected by intellectual property rights belonging to Primrose Pet Supplies or their respective owners.
Unauthorised use may be prohibited.
9. Third-Party Services
Our website may use third-party payment, hosting or other services.
These providers may have separate terms and privacy policies.
10. Liability
We do not exclude or limit liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.
Your statutory rights remain unaffected.
11. Changes
We may update these terms from time to time. Changes will be published on our website and will not retrospectively remove rights arising under an existing contract.
12. Governing Law
These terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that apply.
13. Contact Information
Primrose Pet Supplies
25–29 Beancroft Rd, Castleford WF10 5BW, United Kingdom
Email: help@primrosepet.co.uk
Phone: +44 79 3520 9266
Website: https://primrosepet.co.uk